Refund and Cancellation Policy for Whole Sale Jewels

Last Updated: 2023-11-15

Thank you for shopping at Whole Sale Jewels. Please read this policy carefully. This is the Refund and Cancellation Policy of Whole Sale Jewels.

1. Refund Policy

1.1 Damaged or Defective Items: If you receive a damaged or defective item, please contact us within [number of days, e.g., 7 days] of receiving the product. We will assess the issue and, if necessary, provide a replacement or issue a refund.

1.2 Incorrect Items: If you receive an incorrect item in your order, please notify us within [number of days] days of receiving the product. We will arrange for the correct item to be shipped to you, and you may be required to return the incorrect item.

1.3 Change of Mind: We do not offer refunds for change of mind or buyer’s remorse. Please review your order carefully before completing the purchase.

2. Cancellation Policy

2.1 Cancellation by Customer: You may cancel your order within [number of hours, e.g., 24 hours] of placing it. To request a cancellation, please contact us immediately. Cancellations made after this period may not be accepted.

2.2 Cancellation by Whole Sale Jewels: We reserve the right to cancel an order due to unforeseen circumstances, including but not limited to product unavailability, pricing errors, or suspicion of fraudulent activity. If we cancel your order, you will be notified, and a refund will be issued.

3. Refund Process

3.1 Refund Eligibility: To be eligible for a refund, the item must be unused, in the same condition as received, and in its original packaging.

3.2 Refund Timeframe: Refunds will be processed within [number of days, e.g., 14 days] of receiving the returned item. The time it takes for the refund to be reflected in your account may vary depending on your payment method.

3.3 Return Shipping: If a return is required, you may be responsible for the cost of return shipping unless the return is due to a mistake on our part.

4. Contact Us

If you have any questions about our Refund and Cancellation Policy, please contact us at [your email address].